Next-Gen eCommerce Fulfillment Services
Pick it. Pack it. Ship it. Do it with amigo.
Flexible Fulfillment Operations
Our eCommerce fulfillment solutions and technology workflows are tailored to seamlessly align with your unique business model. We firmly believe that in today’s global environment, our ability to adapt swiftly to all stages of growth and unforeseen circumstances is vital in ensuring our sustainability.
We Care to Understand Your Needs
Getting orders to your customers accurately and quickly is critical to running a successful eCommerce business. At amigo, we understand the importance of this and we back it up with our 100% order accuracy guarantee. We work closely with you during the onboarding process to devise the most efficient workflow and SLA’s, to elevate your brand.
Your amigo Care Team
Outsourcing your fulfillment is a big decision, one that is not easy to make. At amigo we provide the reliability that your product, your business and brand reputation will be handled by a team that will treat it as if it were their own. We not only assign you a Dedicated Account Manager, but we also assign a team on the warehouse floor that will pick, pack and ship your orders consistently everyday. Your dedicated amigo Care team becomes a true extension of your business.
Proactive Approach
by monitoring your operations, flagging and addressing concerns
Long-Term Partnership
built on agreed upon SLA’s for your success
10-Minute Response Time
through a shared Slack Channel, included in all plans
Partnership Review
every three months to assess, improve, forecast, plan, and grow
Onboarding Made Easy: Start Saving in Just 1,2,3!
At amigo, onboarding is made effortless, ensuring a stress-free experience. We shoulder the bulk of the workload to prevent overwhelming tasks from consuming your time. Once we’ve completed our Fulfillment Service Agreement, our dedicated amigo Care team swiftly takes action with our streamlined 3-Step Onboarding Process.
With our flexible 30-day cancellation notice policy, you have the freedom to fully embrace the benefits of partnering with amigo without any long-term commitments.
Step 1: Kick-Off Call
Your dedicated Account Manager will provide you with a concise checklist of items we require from your team to set up integrations, SKU’s, shipping accounts, workflows, and SLA’s. We will guide you every step of the way in gathering this information. If you encounter any difficulties, our team will actively assist you in compiling the necessary details.
Step 2: Testing & Validation
Depending on on the number of eCommerce platforms, syncing can be completed in as little as 72 hours for two-click integrations like Shopify. However, for more complex EDI integrations, the process may take longer. Rest assured that once the integration is complete, we conduct thorough testing, quality assurance, and orders validation before going live. At amigo, we prioritize ensuring a seamless and efficient experience for our customers.
Step 3: Set Go Live Date!
As your product enters our inventory and becomes available on our WMS, the amigo team is geared up to promptly receive and ship orders same day, ensuring efficient delivery and customer satisfaction.
Behind the Scenes Logistics
While your amigo Care Team is onboaring your account, amigo‘s Cross-Border Logistics Team is coordianting and monitoring the timely delivery of your containers to our warehouse.
Unlock The Power
Your All-In-One Dashboard
amigo, Powered by Top-Tier Ai Technology
Experience Seamless Integrations
amigo‘s few-click integration feature allows us to connect to the leading eCommerce, marketplace and EDI platforms. We also offer custom integrations, so you have access to every fulfillment tool required to maintain your operations.
Inventory Visibility and Control
Gain complete visibility and control over your inventory with amigo‘s WMS. Track stock levels and transaction history in real-time. We provide features such as lot batch, serial number, and expiration date tracking to maintain accurate inventory records, stay ahead of replenishment, and meet compliance requirements.
We Empower You With Data
amigo‘s Customer Portal gives you the ability to oversee your entire fulfillment operation. We provide data and robust reporting so you can make informed decision about your business.
You have 24-hour access to in-depth analytics to help you improve your supply chain. This includes on-demand, daily and monthly reporting.
We Intuitevely Adapt As You Scale
Our combination of cloud and mobile connectivity, along with intelligent AI-powered algorithms, ensures that as your operations expand, we can handle the volume and complexities that high-volume DTC order fulfillment will require. We are dedicated to meeting all your needs by supporting multi-channel fulfillment across a wide variety of eCommerce platforms, simplifying the complexities of individualized orders, and adapting quickly to the ever-changing dynamics of online sales and DTC fulfillment requirements.
Automated Warehouse
- Custom order processing workflows that can be adapted to customer changes on the fly.
- Mobile Receiving, Pick, Pack & Ship.
- Quality Assurance Rules at all touch points.
- Image Capture at pack stations for accountability and traceability.
- Data Capture for in-depth analytics and reporting.
Automated Warehouse
- Custom order processing workflows that can be adapted to customer changes on the fly.
- Mobile Receiving, Pick, Pack & Ship.
- Quality Assurance Rules at all touch points.
- Image Capture at pack stations for accountability and traceability.
- Data Capture for in-depth analytics and reporting.
Efficiently Manage Returns
amigo seamlessly integrates with all major returns software providers, enabling a smooth transition of returns into our Warehouse Management Software. Once the returns are received at our US eCommerce fulfillment warehouse, they can be easily traced and matched by tracking number or customer name. Rest assured that our efficient integration system ensures a hassle-free returns process, delivering superior customer satisfaction.
Quality Inspections
Our meticulous approach guarantees thorough inspections that align with your resale standards. Collaborate with your dedicated Account Manager to establish a comprehensive quality checklist for our quality inspectors.
Say Goodbye to Losses
Instead of taking a loss, resell a higher number of products and maximize your profits with amigo. Our team can perform light repairs and refurbishments to allow you to resell a higher number of your returned goods.
Unlock New Business Opportunities
amigo‘s fulfillment consultants will guide you every step of the way toward more profits and streamlined shipping.
FAQs
What is the difference between B2B and B2C e-commerce fulfillment?
B2B (business-to-business) fulfillment usually involves larger orders shipped to businesses, retailers, or distributors. These orders often need to be shipped on pallets and have to follow specific retailer requirements.
B2C (business-to-consumer) fulfillment, on the other hand, deals with individual customers’ orders. So these orders are typically much smaller and are shipped directly to customers. B2C fulfillment focuses on speed, accuracy, and packaging presentation, with the goal of providing an excellent customer experience.
How do you handle order accuracy in fulfillment processes?
We use advanced inventory management systems and quality control checks throughout the fulfillment process to help minimize errors and ensure we process every order accurately. This includes barcode scans, weight checks, and visual inspections.
What are your standard delivery times for e-commerce orders?
We offer same-day order processing for any orders that come in before our cut-off time. However, delivery times will vary depending on the type of fulfillment (B2B or B2C), order size, and chosen carrier.
How do you handle peak season demands in e-commerce fulfillment?
During peak seasons, we scale up our team, extend our operating hours, and optimize our warehouse operations to handle the increase in orders. We also use our rate shopping software to determine which carrier to use for each order to ensure on-time delivery.
Are there any size or weight restrictions for e-commerce shipments?
We’re equipped to handle shipments of all weights and sizes, but extremely large or heavy items may require special handling, resulting in additional fees.
How is inventory storage managed in your fulfillment centers?
Our warehouse management system tracks inventory in real time to make sure our stock levels are accurate, and our efficient storage organization processes help us locate and pull inventory efficiently to fulfill orders as fast as possible.
Can you accommodate special packaging requests for e-commerce orders?
Yes! We can print branded packaging and inserts, use eco-friendly options, and even gift wrap orders to make those unboxing videos shine!
How do you ensure the security of e-commerce goods in transit?
We partner with trustworthy, reliable domestic carriers and use trackable shipping methods to help ensure your orders make it safely to their destinations. As an added layer of security, we also offer insurance options to help protect you from inventory loss.
What are your policies on damaged or lost e-commerce items?
We have strict warehouse processes in place and use trusted carriers to help prevent inventory damage or loss at any point in the supply chain. But accidents happen, and if your products are lost or damaged in any way, we’ll do everything we can to make it right.
How is customer service handled for e-commerce fulfillment queries?
Our customer service team is available to assist you by phone or email if you have any issues with eCommerce fulfillment. They’re dedicated to providing effective solutions for any issues that you may have.
Can you provide detailed reporting on e-commerce fulfillment performance?
Yes! Our innovative technology delivers comprehensive reports on order volume, shipping times, accuracy rates, inventory levels, and more—giving you transparent insight into the fulfillment process.
How do you handle urgent or expedited e-commerce orders?
We’re equipped for the fast-paced world of eCommerce fulfillment, and we offer expedited shipping options and prioritize urgent orders to get your products to their destination as fast as possible.
Can you support multi-channel e-commerce fulfillment?
Absolutely! We have over 175 integrations with eCommerce platforms, marketplaces, and tools for seamless multi-channel fulfillment.
How do you handle large-scale e-commerce fulfillment projects?
When it comes to large-scale eCommerce fulfillment, we make sure we’re fully equipped to take on the challenge. We’ll learn your specific needs, develop a custom fulfillment plan, allocate dedicated resources, and adapt our processes to ensure your biggest orders are filled promptly and accurately.
How can I get started with Amigo's B2B/B2C fulfillment services?
We make it easy to partner with us! You can contact us by phone, through email, or via our website form for a consultation and quote. We’ll guide you through the setup process, make sure our platform fully integrates with your eCommerce tools, and develop a plan to address any specific requirements your business has